India Tour With Car And Driver
Refund & Cancellation
A driver-led travel company from India, planning private road trips for Indian families and overseas guests since 2004.
A driver-led travel company from India, planning private road trips for Indian families and overseas guests since 2004.
This Refund and Cancellation Policy applies to tour packages, chauffeur-driven car rentals, transfers, day tours, weekend tours and other travel services booked with India Tour with Car and Driver.
Please read the cancellation terms provided with your quotation carefully before making payment, particularly where your booking includes hotels, tickets, safaris or other third-party services.
If you wish to cancel a confirmed booking, please contact India Tour with Car and Driver in writing and provide:
A cancellation will be treated as received when it reaches us through the agreed written communication channel.
If you do not receive confirmation of your cancellation request, please contact us on +91 820 9144 377.
Cancellation charges depend on the type of service booked, how close the cancellation is to the travel date and whether any third-party services have already been purchased or reserved on your behalf.
The cancellation terms applicable to your specific trip should be stated in your quotation, booking confirmation or other written booking communication.
Bookings cancelled closer to the travel date may attract higher cancellation charges because vehicles, accommodation and other travel services may already have been reserved.
A no-show or cancellation after a service has begun may be non-refundable to the extent stated in your booking terms and permitted by applicable law.
Some components of a tour may be supplied by third parties and may carry their own cancellation rules.
These may include:
If a supplier has imposed a non-refundable charge or cancellation fee before you cancel, that amount may be deducted from any refund due to you.
We will apply the supplier's applicable terms where the service was booked specifically for your trip.
Travel during peak periods, festivals, public holidays, Christmas/New Year periods and other high-demand dates may be subject to stricter booking and cancellation conditions.
Special arrangements such as premium hotels, weddings, group transportation, luxury vehicles, safaris and event-related bookings may also require non-refundable or higher advance payments.
Any special condition applicable to your booking should be communicated before or at the time the relevant booking is confirmed.
If you wish to change your travel date rather than cancel, contact us as early as possible.
We will try to accommodate the new date subject to:
Any increase in price or supplier amendment fee will be payable by the customer.
A date change is not guaranteed until we confirm the revised arrangements.
A reduction in the number of travellers, rooms, vehicles or other booked services may be treated as a partial cancellation.
Any refund or adjustment will depend on the costs that can reasonably be cancelled or recovered and the terms applicable to the affected service.
Changing the number of travellers may also affect the per-person price of a tour.
Once a trip has started, voluntarily leaving the tour early or choosing not to use a confirmed service does not automatically create a right to a refund.
Unused sightseeing, vehicle time, accommodation, activities or other services may be non-refundable where the cost has already been incurred or committed.
We will consider any recoverable amount based on the circumstances and the terms of the relevant supplier.
If we are unable to provide a confirmed service for a reason within our reasonable control, we will work with you to provide an appropriate alternative where reasonably possible.
Where an appropriate alternative cannot be provided, any refund for the affected service will be assessed according to the amount paid and the circumstances of the cancellation, subject to applicable law.
Tours and transportation may occasionally be affected by events beyond our reasonable control, including severe weather, floods, landslides, road closures, strikes, government restrictions, civil disturbances, epidemics, natural disasters and major transport disruption.
Where such circumstances make a service impossible or require a significant change, we will make reasonable efforts to assist with an alternative arrangement.
For hotels, tickets and other third-party services, refunds will generally depend on the amount recoverable from the relevant supplier.
Please inform us as soon as possible if your flight or train is delayed and this affects a scheduled pickup.
We will make reasonable efforts to adjust your pickup where operationally possible.
Additional waiting time, additional vehicle use, accommodation or other services caused by substantial delays may involve additional charges where applicable.
If a traveller does not arrive at the confirmed pickup point and does not contact us within a reasonable period, the booking may be treated as a no-show.
A no-show may result in cancellation of the affected service without refund where the vehicle, chauffeur, hotel or other service has already been committed for the booking, subject to the terms communicated for the booking and applicable law.
If a service materially differs from what was confirmed, please contact India Tour with Car and Driver while the trip is in progress.
We will first try to correct the issue or provide a reasonable alternative.
Where an issue for which we are responsible cannot reasonably be corrected, any appropriate refund or price adjustment will be assessed based on the affected part of the booking and applicable law.
Traffic delays, weather conditions, road closures, government restrictions and closures of monuments or attractions outside our control do not automatically qualify for a refund.
Where a refund is approved, we will communicate:
Where reasonably possible, refunds will be made to the original payment method or payer.
Banks, card issuers and payment providers may require additional processing time after a refund has been initiated.
Bank fees, payment-processing charges, currency-conversion differences or supplier charges may affect the final amount received where those costs are non-refundable.
Where an international customer has paid in a currency other than Indian Rupees, exchange rates and banking charges may cause the refunded amount to differ from the amount originally debited in the customer's home currency.
India Tour with Car and Driver is not responsible for exchange-rate fluctuations or charges imposed independently by a customer's bank or payment provider.
Any adjustment or refund of GST or other taxes included in a cancelled booking will be handled in accordance with the applicable Indian tax rules and the tax treatment of the underlying transaction.
Where a refund depends on money being returned by a hotel, transport provider, ticket provider or other supplier, processing may take longer.
We will process the recoverable amount after the supplier's cancellation terms and refund, where applicable, have been determined.
India Tour with Car and Driver
Plot No. 154, Ground Floor,
AMBRAI Goan Main Market Sector 19, Dwarka,
New Delhi – 110075, India
Phone: +91 820 9144 377
Website:www.indiatourwithcaranddriver.com
When contacting us about an existing booking, please include the lead traveller's name, travel date and booking or quotation reference so we can identify the booking quickly.